At Basketora Studio, we take great pride in the artistry and detail that goes into every handcrafted basket bag. Because each piece is custom-made to order and utilizes natural materials, we maintain a specific policy regarding returns and exchanges.

1. Eligibility for Returns or Exchanges

To maintain the integrity of our artisanal process, we only accept returns or exchanges in the following specific cases:

• Damage or Defects: If your item arrives damaged or with a functional defect.
• Incorrect Item Received: In the rare event that the item delivered does not match your order (wrong design, color, or size).
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2. Reporting an Issue

If you encounter any of the issues mentioned above, please notify us within 48 hours of receiving your package.

• Email us at: basketorastudio@gmail.com
• Requirement: You must include your order number and clear photographic evidence of the damage or the incorrect item.
• Resolution: Once we review the evidence, we will arrange for a replacement or a refund as per the situation.
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3. Non-Returnable Items

Because each basket bag is handcrafted specifically for you:

• Change of Mind: We do not offer returns, refunds, or exchanges for changes of mind, personal preference, or "not as expected" regarding natural material variations.
• Handmade Nature: Please note that minor variations in weave, texture, and natural color are characteristics of handmade products and are not considered defects.

4. Exchange Policy

We do not offer general exchanges. Exchanges are strictly limited to cases where the wrong product was sent or a defective item was received. Each piece is started upon your order, making it impossible for us to swap items once production or shipping has occurred.

5. Return Process

If a return is authorized by our team:

1. The item must be unused and in the same condition that you received it.
2. It must be in the original packaging.
3. We will provide instructions on the pickup or shipping process for the return.
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Contact Us

Our customer support team is here to ensure you are happy with your Basketora Studio experience. If you have any questions or concerns, please reach out:

• Email: basketorastudio@gmail.com
• Phone: +91-8974949346
• Hours: Monday – Saturday | 10:00 AM – 5:00 PM

Thank you for choosing Basketora Studio. Your support of handmade craftsmanship helps keep traditional arts alive!